About Us
In May 2002, the city of Indianapolis acquired the assets of the Indianapolis Water Company and contracted with Veolia Water, one of the world's largest contract water and sewer utility operators to privately manage Indianapolis Water. Touted by many industry analysts as "the model of the future," this unique partnership strives to create the preeminent water utility.
Our Vision
Lead the water industry in total water management solutions for commercial, industrial, municipal and residential customers.
Our Mission
To establish a water partnership that sets a new standard for creating and delivering excellence in water quality, customer service and cost-effectiveness.
Our Core Values
Our relationships with our customers drive new and recurring business - maximum effort must be made by all of us to understand customer expectations and craft our offering and delivery to meet those expectations.
Respect for Employees
Our work environment respects the talent and cultural diversity of our employees and affords opportunities for training, leadership development, professional growth and financial reward.
Teamwork and Communication
Cross-company teaming efforts are critical for Veolia Water to act as an integrated "one-stop-shop" water management company that can bring innovative products to market, that can operate systems in a cost-efficient manner and that can service our customers to their highest expectations.
Ethics and Integrity
We conduct our business with integrity - always in compliance with laws and high ethical standards. We will not compromise professional ethics for business advantage.
Entrepreneurial Spirit
We challenge our employees to explore new product ideas, new business concepts and expanded service offerings. We hire the best people in the water business - we expect the best ideas.
Safety and Environment
Safety is no accident. We are fully committed to safety on the job and environmental compliance with all aspects of our operations. We celebrate employees who reduce, minimize or eliminate work-related accidents and injuries.
Our Customer Promise
The Consolidated City of Indianapolis Department of Waterworks and Veolia Water North America Operating Services, Inc., are committed to continuous improvement in the provision of services to water customers. This commitment is shown by the nearly $10 million pay at risk annually based on Veolia Water's performance in key areas.
Exhibit 12 of the Management Agreement between Veolia Water North America Operating Services, Inc., and the City of Indianapolis outlines the 37 incentive criteria. The incentive criteria address key areas including responsiveness to customer inquiries, delivery of quality water, success in controlling costs, and effectiveness in managing assets. See the contract's incentives.
